App Support Plans

When deploying a technology solution, its important to consider ongoing maintenance and capacity for support services.

At GEM we pride ourselves on our after sales care plans, delivered through our DevOps team. This team was assembled with the goal of making your life easier. You focus on adding value to your business without having to worry about any technical struggles or managing infrastructure.

We have plans tailored to specific tech or apps, but all of them include the following set of features

Support Desk

Our team is available by email and phone to handle any of your queries.

Monitoring

Continuous error and performance monitoring so that our team can keep your app running smoothly.

Maintenance

We'll take care of preventative maintenance tasks which minimize downtime and system issues.

Reporting

You'll receive regular updates on how your app is performing and any maintenance tasks that have been carried out

WordPress Care plan

CARE PLAN BASICS

All the standard care plan items are included, plus extra WordPress specific features

SECURITY CHECKS

We run regular scans to check for malware, vulnerabilities and other metrics to ensure your site is secure.

BACKUPS

We run daily and monthly snapshots of your WordPress site, and store these offsite, and can restore it at a moments notice.

PLUGIN UPDATES

Both WordPress Core and additional plugins are kept up to date on a regular basis

PERFORMANCE

Website speed is important for usability and search rankings. We check your site regularly for and rectify any performance issues.

UPTIME

For most businesses, there website being offline costs them money. We make sure the site is always up, and should there ever be an issue, we know about it and take action immediately.

Mobile App Care plan

CARE PLAN BASICS

All the standard care plan items are included, plus extra iOS and/or Android specific features

LIVE DEPLOYMENTS

We can provide live or instant updates to apps in some cases, and manage the roll out process as part of any bug fixes or maintenance releases.

APP STORES

With mobile apps, code changes mean app store submissions. We'll handle that for you.

MAINTENANCE

Often there are app specific changes that need to be made because of platform updates. We can implement, test and deploy these as part of the care plan.

Web App Care plan

CARE PLAN BASICS

All the standard care plan items are included, plus extra web platform specific features depending on the type of web app.

PERFORMANCE

Website speed is important for usability and search rankings. We check your site regularly for and rectify any performance issues.

UPTIME

For most businesses, there website being offline costs them money. We make sure the site is always up, and should there ever be an issue, we know about it and take action immediately.

PLUGIN UPDATES

Web apps usually have a number of plugins that need updating from time to time. We'll update, test and deploy these seamlessly.

BACKUPS

Web apps usually have a database, files and other content. This is all regularly and securely backed up, with fast restore options available.

LIVE DEPLOYMENTS

With web apps, we manage deployments by hot swapping live servers, meaning to users, the update appears instant and seamless. 

Got a project? Lets chat!

We'd be happy to chat about your project and see where we could help.